Lucid Data Hub Inc. (“Lucid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Lucid Data Hub Inc., including our Lucid AI Suite products, websites, marketing programs, and related services, collects, uses, discloses, and protects personal information.
1.Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Business email address
- Phone number
- Job title and professional role
- Company name
- Company size and industry
- Country, province/state, or general business location
- LinkedIn profile information
- Information you provide through forms, surveys, meetings, demonstrations, or other communications
- Your interests in Lucid AI Suite, Customer 360, AI, data, personalization, customer experience, or related solutions
When you interact with our website, we may also collect limited technical and usage information such as IP address, browser/device information, referring pages, pages visited, and website interactions through cookies, analytics, and similar technologies.
2.LinkedIn Lead Generation Forms
Lucid may use LinkedIn Lead Gen Forms and other LinkedIn advertising tools to allow interested professionals to request resources or information from us.
When you submit a LinkedIn Lead Gen Form, LinkedIn may provide Lucid with information that you have chosen to submit, which may include your name, business email address, company, job title, industry, and other professional information.
We may use this information to:
- Deliver the content, white paper, guide, assessment, demonstration, or other resource you requested;
- Respond to your inquiry;
- Understand your business needs and interests;
- Provide relevant information about Lucid AI Suite and related Lucid solutions;
- Contact you regarding products, services, educational content, events, or business opportunities that may be relevant to your professional interests; and
- Measure and improve our marketing and customer engagement activities.
Submitting a LinkedIn Lead Gen Form does not create a customer relationship or obligate you to purchase any Lucid product or service.
3.How We Use Personal Information
Lucid may use personal information for legitimate business purposes, including to:
- Respond to inquiries and requests;
- Provide requested content and information;
- Schedule meetings, demonstrations, assessments, or consultations;
- Communicate about Lucid AI Suite and other Lucid products and services;
- Personalize communications based on professional interests;
- Manage prospective and existing customer relationships;
- Improve our products, website, content, and customer experience;
- Analyze marketing campaign effectiveness;
- Maintain the security and integrity of our systems;
- Comply with applicable legal and regulatory requirements.
We will not use personal information for materially different purposes without appropriate notice or consent where required.
4.Marketing Communications
If you provide your contact information to Lucid, we may communicate with you regarding the specific information or resource you requested.
Where permitted by applicable law or where you have provided the appropriate consent, we may also send you relevant business communications concerning Lucid AI Suite, educational resources, events, product updates, or related services.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in our communications or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional, administrative, security, or service-related communications where applicable.
6.Lucid AI Suite and Customer Data
Lucid AI Suite is an enterprise data and AI platform designed to help organizations create AI-ready customer intelligence and Customer 360 capabilities.
Information submitted through Lucid's marketing forms is separate from customer data that organizations may process using Lucid AI Suite.
Where Lucid processes personal information on behalf of an enterprise customer through Lucid AI Suite, the enterprise customer generally determines the purposes and means of processing its data, subject to the applicable contractual arrangements between Lucid and that customer.
Customer data processed through Lucid AI Suite is not used for unrelated Lucid advertising or marketing purposes unless authorized or otherwise permitted by applicable law.
7.Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain legitimate business records, to meet contractual requirements, or to comply with legal and regulatory obligations.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
8.Data Security
Lucid uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No internet-based system or method of electronic storage can guarantee absolute security. We continually evaluate appropriate safeguards based on the nature and sensitivity of the information we process.
9.International Processing
Lucid may use cloud infrastructure and service providers located in Canada, the United States, or other jurisdictions.
As a result, personal information may be processed or stored outside the jurisdiction in which it was originally collected and may be subject to the laws of those jurisdictions.
Where appropriate, Lucid uses contractual, organizational, and technical safeguards to protect personal information processed by service providers.
10.Your Privacy Choices and Rights
Depending on your location and applicable privacy law, you may have rights relating to your personal information, including the ability to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Withdraw consent where processing is based on consent;
- Request deletion of certain information where applicable;
- Ask questions about how your information is being used or disclosed; and
- Opt out of marketing communications.
To exercise a privacy right or make a privacy-related request, please contact Lucid using the contact information below.
We may need to verify your identity before fulfilling certain requests.
12.Third-Party Services
Our websites and marketing activities may include links to or integrations with third-party services such as LinkedIn.
Those services operate according to their own terms and privacy policies. Lucid is not responsible for the privacy practices of independent third-party platforms.
When you submit information through a third-party platform and that information is transferred to Lucid, Lucid will handle the information it receives in accordance with this Privacy Policy.
13.Children's Privacy
Lucid's products, services, and business marketing activities are intended for organizations and business professionals and are not directed toward children.
We do not knowingly use our business marketing activities to solicit personal information from children.
14.Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our products, services, business practices, technologies, or legal requirements.
When material changes are made, we will update the effective date and, where appropriate, provide additional notice.
15.Contact Us
For questions, requests, or concerns regarding this Privacy Policy or Lucid's handling of personal information, please contact:
Lucid Data Hub Inc. | Lucid AI Suite
This Privacy Policy applies to Lucid Data Hub Inc.'s websites, Lucid AI Suite marketing activities, lead-generation programs, and related business communications.